FAQS
Handling logistics solo is tough.
Outsourcing dispatch takes the workload off your plate.
Our experts manage cargo movement 24/7 at low cost so you focus on growth. Deep industry experience and customized solutions streamline operations.
Let’s talk partnerships – how we can maximize efficiency and help reach your goals through collaboration. Outsourcing dispatch has never been easier.
For 7 days, a dedicated Dispatch Manager will work directly with your crew. After getting in-depth training on your standard processes and thorough knowledge of your delivery zones will also be covered.
Once complete, we’ll transition your customer calls over so our team can put their new skills into action. No worries – support is always available during this period.
The trial lasts 14 days total. But don’t feel locked in! We want you feeling happy before fully partnering up.
Absolutely! Our dedicated sales team will be more than happy to provide you with all the details about our demo. To kick off the free trial, we’ll just need a brief training session to familiarize ourselves with your company’s standard operating procedures (SOPs). Once that’s done, our experienced dispatchers will take it from there, ensuring a smooth and efficient process. Leave the rest to us and get ready to experience the benefits of Dispatch Lane!
Absolutely! We understand the importance of flexibility and trust when it comes to trying out our Call Answering Service. That’s why we don’t ask for any credit card or payment information to begin your free trial. We want you to experience the full capabilities of our service without any financial commitments. Simply sign up, enjoy the benefits of our Call Answering Service, and let us show you how we can elevate your business operations. Get started today, hassle-free!
Absolutely! As a 24/7 live call answering service, we’re always available to assist you. If you have any questions or would like to connect with our Sales Team, simply reach out to our dedicated sales desk. Our team is ready and waiting to provide you with the information and support you need. Just give us a call, and we’ll be there to help you every step of the way!
Absolutely NOT! When signing up for our trial, we won’t ask for any credit card or payment information. We want you to have a risk-free opportunity to experience our answering service. If you decide to continue with our service after the trial period, you can choose from a variety of convenient payment methods that suit your preferences. We strive to make the process seamless and accommodating for our valued customers. So, enjoy the trial, and when you’re ready to continue, we’ll be here to assist you every step of the way!
At Dispatch Lane, we prioritize your convenience and flexibility when it comes to payment options. As an independent call center, we offer multiple methods for you to settle your invoices. Whether you prefer paying by check, wire transfer, or credit card, we accommodate your preferred payment method. After receiving the invoice, you can choose the option that suits you best. We strive to make the payment process as seamless as possible, ensuring a hassle-free experience for our valued customers.
Absolutely! Our Call Answering Service at Dispatch Lane is designed to provide seamless support whenever you need it. We operate 24 hours a day, 7 days a week, 365 days a year, including holidays. The flexibility is in your hands – you have complete control over when you want to forward calls to us. Whether you choose to have us answer calls round the clock or only during specific times, we are here to accommodate your preferences. Our goal is to ensure that your calls are professionally handled and your customers receive exceptional service, no matter the time of day.
Dispatch Ways provides professional call taking and dispatching services tailored specifically for taxi businesses. Our dedicated teams and cutting-edge systems ensure prompt and efficient service delivery, optimizing your operations and enhancing customer satisfaction.
By partnering with Dispatch Ways, you can enjoy enhanced efficiency and scalability, cost-effective outsourcing solutions, strict confidentiality with Non-Disclosure Agreements (NDAs), and the freedom to focus on your core competencies while we take care of your dispatch operations.
We prioritize the security and privacy of your sensitive information. Dispatch Ways signs Non-Disclosure Agreements (NDAs) to ensure that your data remains confidential and is never disclosed to third parties or used for the benefit of competitors.
Transitioning to Dispatch Ways is seamless and hassle-free. Our dedicated team ensures a smooth transition process, allowing you to focus on your strengths while we handle all aspects of your taxi dispatch operations.
Our dispatchers are trained experts in leading taxi dispatch software such as Taxi Caller, iCabbi, Cordic, and more. We seamlessly integrate and utilize these advanced tools to optimize dispatch management and enhance the efficiency of your taxi services.
Scheduling a call with Dispatch Ways is easy! Simply reach out to us through our website or contact us directly to explore how our top-tier taxi dispatch outsourcing services can transform your operations and take your business to new heights.